Refund policy

While we hope you will love everything you order from us, if you're not quite satisfied, you may return your item within 14 days of receiving the order for a refund.

Please ensure all items being returned are unused and in their original packaging. All tags and labels must be still be attached to each item and clothing items are unworn and unwashed condition. Music products (CDs, vinyl, boxsets, etc.) must be returned unopened and sealed. Items that don't meet these requirements will not be eligible for a refund or exchange.

If your item arrived damaged, or you received an incorrect item, please contact our support team by emailing us at support@umgstores.se. We are not responsible for any damages to any merchandise once the item has been used, worn or washed.


Returns & Refund Process:

• Carefully pack the item you wish to return – ideally in the original package.
• Please fill out the return form and include it in the package.
• Drop the package at your nearest access point for PostNord, DHL, FedEx or your preferred courier and purchase the appropriate shipping to the returns address stated below. The return shipping cost is paid by the customer. For more info about these services and access points, please visit postnord.com, DHL.com and Fedex.com. We recommend that you keep the receipt of postage.
• After we receive the package we will process a refund and notify you via email. Original shipping and handling charges are not refundable.

Please note that in some cases, processing returns and refunds may take up to 30 days.


Returns Address:

Universal Music AB
C/O Belwrk AB
Sorterargatan 35
16250
Vällingby